Terms & Conditions

The services offered through this website are subject to the terms and conditions set out below. By using the Site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Site.

We are committed to protecting your privacy.

We reserve the right to update the Terms and Conditions at any time. The new Terms and Conditions will take effect immediately. If you do not agree with the new version of the Terms and Conditions, you must cease to use the Site.

Trading Terms

Pricing Policy

Pricing on the Site may vary from Store prices. In any instance where the online price is lower, our store will not be able to match the online price.

The prices of products advertised for sale are as set out on the Site, errors and omissions excepted. All prices are in pounds (£) sterling, and usually include delivery charges for UK sales. Overseas delivery charges will be clearly set out when you place your order and will be added to the total amount due.

In the unlikely event that the price of an item has been incorrectly advertised on the Site, We will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel your order and any sum debited by us will be refunded in full. We will not be obliged to supply products at the incorrect price.

Product Information

We have taken reasonable steps to display as accurately as possible the item shots, product descriptions, screen shots, specifications and other detailing of our products in the images that appear on the site. However, as the actual detailing you see on screen will depend on your monitor, we cannot guarantee that your monitor’s display of such detailing will exactly reflect the detailing of the product upon delivery. All detailing of products is subject to change and may not represent the finished product.

The feature of a product does not constitute a guarantee of its availability. Products and prices are subject to change at any time without notice.

Where items are sold by a brand we endeavour to use the product images that are supplied to us.

Orders for Sales & Purchases

You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the ‘submit order’ button on the payment page.

You will receive an email, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.

Acceptance of your order and the formation of a contract between you and us will take place when we send you an email confirming that the products you have ordered are being despatched to you

Although we endeavour to give accurate stock availability information on the site occasionally products you order may not be available. If this happens we will offer to cancel or amend your order, send you an email to confirm the cancellation and any sum debited by us will be refunded in full.

Terms of Delivery

We reserve the right to change delivery costs and options without prior notice.
We may choose to send your parcel via Courier Services if this option proves to be more cost effective, and will inform you of this.
Delivery lead times shown are approximate and are not guaranteed. They are the lead times given by Royal Mail and Courier Services. Between Saturday and Tuesday there may be a delay in posting orders, as required items may be inaccessible due to shop opening times. You will be informed if timing will cause a delay in your parcel being posted.
If the incorrect postage option is selected for an order we will contact you regarding this, either making a refund or requesting further payment to correct the balance. UK postage includes Northern Ireland, IOM and the Channel Islands. If you think your country does not show please contact us before ordering.

Terms of Payment

You can pay by all major credit or debit cards (except American Express), PayPal or BACS. Payment will be charged at the point of submitting your order.

Upon submitting your order, you confirm that the payment card that is being used is yours.

All credit/debit card holders are subject to validation and fraud checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not accept your order, We will not be obliged to inform you of the reason for the refusal and we will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of our processing of your credit/debit card payment in accordance with your order.

You authorise us to debit your nominated payment card to recover all charges and amounts due and owing to us.

We offer payment plans to customers who wish to pay in instalments.

Terms of Return

We will not accept requests for a refund once 14 days have passed, or if the item is not returned within 28 days.
These policies do not affect your statutory rights. If an item is found to be faulty, damaged or miss-described, then it can be replaced or exchanged for a suitable alternative. Where the item cannot be replaced or exchanged a full refund will be made, including reasonable return postage costs. We request that when returning items with a retail value of less than £40, that standard post is used. If you decide to send with a required signature this extra cost will not be refunded.
Should you decide to return the item within 21 days of receipt, but have not informed us of this following the 14 day return policy, we will accept a return of your item and provide you with an online credit. No refund will be made in this instance.
You will be responsible for the cost of returning the items to us unless we delivered the item to you in error, or if the item is damaged, faulty or miss-described. If we have agreed to cover the cost of your return postage we will only refund reasonable costs. i.e. The cost that we could post the item for ourselves. If you are signed up to PayPal free returns we expect you to claim your costs through this source if you are eligible.
All items should be returned in their original condition, unworn, and with all labels in tact.
Until the item(s) arrive back with us they remain the property of the customer. Should an item go missing during return posting it is the responsibility of the customer to trace the parcel and make a claim for loss, through the delivery provider. We do not insist that an item is sent with a tracked service, this is down to customer preference, and will not be refunded unless agreed before sending.
You will receive notification of your exchange or refund via email.
We are unable to exchange or refund items purchased with any other stockists.

Website Terms of Use

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

We reserve the right, at our discretion, to withdraw, suspend or modify the Site or certain features or parts of the Site with or without notice to you, where We have reason to do so. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that We will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.

We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Using the Site

This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use.

In using the Site and information available from the Site, you agree that you will not:
(a) post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings;
(b) omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content;
(c) impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity;
(d) engage in any activities in order to withhold or cloak identity or contact information;
(e) send harassing and/or threatening messages to others;
(f) engage in “flooding” – i.e. ICMP flooding and mail bombing (sending large amounts of email repeatedly to the same email address);
(g) use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation;
(h) publish web pages or content that contain links that initiate downloads of copyright infringing or other illegal material;
(i) electronically stalk or otherwise electronically harass another; or
(j) engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.

You agree that you are responsible for your own communications and that you will not post, disseminate or transmit any content that:
(1) contains personally identifiable information belonging to minors;
(2) is for commercial purposes or contains advertising or is intended to solicit a person to buy or sell services or to make donations.

Intellectual Property

All content on the Site is protected by copyright. We, or Our licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content. Except as expressly set out in these Terms & Conditions, nothing shall give you any rights in respect of any intellectual property owned by Us or Our licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, Our name, trade marks, logos or other proprietary marks, or any of the content of the Site, in whole or in part, except as provided in these Terms & Conditions.

You may download information from the Site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without Our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

The rights granted to you under these Terms and Conditions shall terminate immediately upon your breach of any of these Terms of Use.


In the event that any part of these Terms and Conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.

Failure by Us to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these Terms and Conditions.

You and We agree that English law applies to these Terms and Conditions and that any dispute access to this Site and any use of Our online services at any time with or without cause or notice.

A copy of these Terms and Conditions are available on written request to: JoJo Hats, 57 Lyd Gardens, Tavistock, Devon. PL199HU

Any formal legal notices should be sent to us at the address at the end of these Terms and Conditions.


If you have any queries concerning our service, the site or any products you purchase from us please contact us.